Spiro Douvris
We were restaurant owners first
TROPHI maximizes restaurants' delivery revenue and profit through expert account management and clear reporting that everyone from the owner to the GM can act on.
From a milk crate in the drive-thru
I started working in the restaurant industry when I was 6 years old. I like to tell people I started making drinks in the drive-thru of my family's restaurant by standing on a milk crate. Restaurants are in my blood. I worked for my family's restaurant chain until I was 20, then took a leap of faith and opened my own. I had to do all of it myself, down to the construction. As a freshly 21 year old I barely raised enough money to open, but Beef Shack was born.
I learned quickly that being an owner is a different animal to being a manager. Mistakes were plenty, but attention to detail, quality and service were the focus. With that focus we won best beef ten years in a row. I went on to open multiple Beef Shacks and sold the business in 2020.
A family friend later asked me to look at a concept deck for someone opening in Jacksonville. Three days later I had 17 pages of notes. He told me a consulting firm had built that deck, and what they had charged him for it. I did some research, found the same standard of work coming out of firms all over the country, and decided restaurant owners needed a better option: someone on their side who knows the business from the inside out.
Where it started
There is no cookie-cutter approach
Our work ethic is old school, but our solutions are for the modern day. They are over 30 years proven and have been modified continuously to fit a restaurant industry that keeps changing. Whether your restaurant is quick service or full service, our clients tend to see results within 30 to 90 days.
We were restaurateurs just like you, so we understand these solutions have to be obtainable quickly and within your budget. It is a team effort. We work with you and your team to execute them.
With each restaurant being different, so is each situation. We use a simple yet complex approach: attention to detail, preparation, and execution. Inside it are proprietary methods that give you solutions for the long term, tailored to your restaurant and cost efficient to put in place.
We are here to work with you. It is about teamwork and communication, a hands-on approach paired with our experience and with the analytics and data behind your business.
A team of former operators
Our leadership team are former restaurant owners who grew their own brands.
Owners who grew their own brands
Combining that with our expertise in third-party delivery is how we built systems that grow revenue and stay profitable on the platforms.
Account managers who ran restaurants
Every one of them is a former general manager or district manager, and every one goes through our four week training program before they touch a brand.
Technology shaped around your restaurant
Other services ask you to reshape your operation around their platform. We shape the service and the technology around how your restaurant already runs.
What guides our work
- Integrity
- Transparency
- Consistency
- Communication
- Passion
Our preferred partners
Built over two decades in the industry. We only work with companies who hold the same values and deliver the same quality our clients get from us.
Status Group Marketing
Decades of experience in model marketing, event production and digital marketing. Status grows a brand's social presence with custom strategies and their own media team.
Growth Amplifier System
Mentorship built to create real momentum and measurable results, taking an owner from stressed operator to confident, scalable leader.
SBD Construction
Over 30 years in land development and building restaurants, on projects from 1,500 to 20,000 square feet. They handle everything from space acquisition to handing you the keys.
SBANAV
SBA specialists with over $1 billion in loan closings, focused on getting an application through to the finish line at no cost to you.